Desktop Support Specialist
Core
Provide expert-level desktop support for hardware, software, and operating systems to ensure the seamless operation of the Dexcom workforce.
Role type
Mid-level Desktop Support Specialist
Builds
Maintains desktop infrastructure and resolves technical incidents
Domain
Consumer health technology / IT Operations
Required skills
Hardware and software troubleshooting, Windows 10/11 and macOS administration, Microsoft SCCM/Endpoint Manager/Intune, Incident management, User guidance on system functionalities
Preferred skills
ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator
Technologies
Windows 10/11, macOS, Microsoft SCCM, Endpoint Manager, Intune
Responsibilities
Troubleshoot and resolve complex technical issues, deliver guidance sessions for end-users, manage incidents within agreed SLAs, perform hardware imaging and updates, install software
Seniority
Mid-level, hands-on IC