Customer Service Manager Germany (m/f/d)
Core
Lead high-quality Customer Service operations for the German market, ensuring timely, consistent, and compliant customer-facing and back-office services.
Role type
Senior Customer Service Manager
Builds
Scalable customer service capabilities for the German market
Domain
Health technology / Consumer Diabetes Care
Required skills
People leadership, Operational management, Data-driven continuous improvement, Cross-functional leadership, Risk management, Strategic planning
Preferred skills
Experience in regulated industries, Experience in multi-market or international environments
Technologies
N/A
Responsibilities
Lead high-quality Customer Service operations for the German market, Own operational performance and governance, Shape and execute the workforce strategy, Lead, coach, and develop the team, Use customer and operational insights to identify trends, Ensure effective controls and compliance, Partner cross-functionally with Commercial, Supply Chain, Quality, HR, IT, and external partners
Seniority
Senior, hands-on IC