ServiceNow Engagement Manager
Core
Lead end-to-end delivery of ServiceNow consulting engagements, acting as a trusted advisor to clients to define strategic objectives and translate them into actionable roadmaps.
Role type
Senior IC ServiceNow Engagement Manager
Builds
ServiceNow implementations and transformation programs for middle-market clients
Domain
IT Service Management / Enterprise Software Consulting
Required skills
ServiceNow platform expertise, people management, client relationship management, strategic planning, team leadership, proposal development, business acumen
Preferred skills
Large-scale transformation program leadership, C-suite stakeholder management, business development experience
Technologies
ServiceNow (ITSM, ITOM, CSM, HRSD, SecOps, GRC)
Responsibilities
Lead end-to-end delivery of ServiceNow consulting engagements from discovery to implementation; Serve as a trusted advisor to clients managing expectations and outcomes; Partner with clients to define strategic objectives and translate them into actionable ServiceNow roadmaps; Lead and mentor cross-functional ServiceNow delivery teams; Manage competing client priorities across multiple engagements; Identify opportunities to expand client relationships; Lead and contribute to proposals and business development activities.
Seniority
Senior, hands-on IC with management responsibilities