ServiceNow Engagement Manager
Core
Lead end-to-end delivery of ServiceNow consulting engagements, acting as a trusted advisor to define strategic objectives and translate them into actionable roadmaps.
Role type
Senior IC ServiceNow Engagement Manager
Builds
ServiceNow implementations and transformation initiatives for middle-market clients
Domain
IT Service Management / Enterprise Software Consulting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, engagement management, people leadership, stakeholder management, strategic planning, solution development, business acumen
Preferred skills
Large-scale transformation program leadership, business development, C-suite stakeholder management, specific module expertise (ITSM, ITOM, CSM, HRSD, SecOps, GRC)
Technologies
ServiceNow (ITSM, ITOM, CSM, HRSD, SecOps, GRC)
Responsibilities
Lead end-to-end delivery of ServiceNow consulting engagements from discovery to implementation; Serve as a trusted advisor to clients managing expectations and outcomes; Partner with clients to define strategic objectives and ServiceNow roadmaps; Lead and mentor cross-functional ServiceNow delivery teams; Manage competing client priorities across multiple engagements; Identify opportunities to expand client relationships and drive practice growth.
Seniority
Senior, hands-on IC with leadership responsibilities
