ServiceNow Manager, CRM & Front Office Solutions
Core
Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations for mid-market and enterprise clients while building the go-to-market capability for a new Front Office practice.
Role type
Senior Manager, Professional Services / Practice Builder
Builds
ServiceNow CRM, CPQ, and Customer Service Management solutions for mid-market and enterprise clients
Domain
Professional Services / Enterprise Software Implementation (ServiceNow)
Required skills
CPQ implementation, CRM implementation, Customer Service Management, ServiceNow platform, Project lifecycle management, Data readiness assessment, Workflow architecture design, Client relationship management, Team mentoring, Consulting delivery
Preferred skills
Salesforce CPQ migration, Subscription modeling, ServiceNow Certified Implementation Specialist (CIS), Technology/Financial Services industry experience, New practice building
Technologies
ServiceNow, Salesforce CPQ
Responsibilities
Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations; Own the full project lifecycle from requirements to go-live; Design and document CPQ workflow architecture; Mentor junior team members on delivery methodology; Define and document the practice's delivery methodology and solution plays; Support business development and proposal scoping.
Seniority
Senior, hands-on IC with practice leadership responsibilities