ServiceNow Manager, CRM & Front Office Solutions
Core
Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations while building the go-to-market capability for a new Front Office practice.
Role type
Manager, dual role in client delivery and practice development
Builds
ServiceNow CRM, CPQ, and Customer Service Management solutions for mid-market and enterprise clients
Domain
Professional Services / Enterprise Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CPQ implementation, CRM implementation, customer service management, project lifecycle management, data readiness assessment, workflow architecture design, client relationship management, team mentoring, consulting engagement management
Preferred skills
ServiceNow platform expertise, Salesforce CPQ migration experience, subscription modeling, practice building
Technologies
ServiceNow, Salesforce
Responsibilities
Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations; Own the full project lifecycle from requirements to go-live; Design and document CPQ workflow architecture; Mentor junior team members on delivery methodology; Define and document the practice's delivery methodology and solution plays; Support business development and proposal scoping
Seniority
Manager, hands-on IC with practice ownership
