ServiceNow Consulting Director
Core
Lead ServiceNow practice growth, client relationships, and delivery operations for the US market.
Role type
Senior IC ServiceNow Consulting Director
Builds
ServiceNow implementations, industry solutions, and repeatable offerings for enterprise clients
Domain
IT Service Management / Enterprise Software Consulting
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, practice growth strategy, executive client relationship management, revenue growth, delivery operations leadership, talent development, solutioning
Preferred skills
Regional/national practice growth, large enterprise client experience, scaling delivery operations, PLA/Validated Practice objectives, learning/certification strategies, industry-led solution development
Technologies
ServiceNow (ITSM, CSM, HRSD, SecOps, GRC)
Responsibilities
Drive US market growth initiatives including pipeline development and account expansion; Build trusted advisor relationships with client executives; Partner with sales on account planning and proposal development; Provide senior oversight for ServiceNow engagements; Lead, mentor, and develop senior ServiceNow leaders; Drive resource capacity planning and delivery performance metrics; Standardize delivery methodologies and accelerators
Seniority
Director, hands-on leadership
