Product Support Sales Representative
Core
Develop trusted customer relationships and deliver aftermarket solutions (parts, service, repairs) for heavy earthmoving equipment to reduce total cost of ownership.
Role type
Product Support Sales Representative
Builds
Aftermarket sales pipeline and customer retention strategies for heavy machinery clients
Domain
Construction/Heavy Earthmoving Industry
Deliverable
client delivery
Required skills
territory management, account management, CRM proficiency, sales execution, customer acquisition, relationship building, equipment inspection (CTS, TA1/TA2)
Preferred skills
Caterpillar product knowledge, Hastings Deering systems knowledge, trade qualifications
Technologies
CRM, HD360, VisionLink, Cat Inspect, Cat Central
Responsibilities
execute account and territory plans, manage sales funnel for parts and service, conduct equipment inspections to identify service opportunities, resolve warranty and service issues, promote service offerings (CVAs, Rebuilds), monitor competitive activity and fleet movements
Seniority
Mid-level, 5+ years experience