Manager - Customer Service, Digital
Core
Lead initiatives to transform customer interactions using Machine Learning and Artificial Intelligence to enhance customer experience and operational efficiency.
Role type
Manager, Customer Service Automation
Builds
Automated customer service solutions (chatbots, virtual assistants, automated routing, predictive service)
Domain
Media & Entertainment / Customer Support Automation
Deliverable
production ML models | product features
Required skills
Strategy development, requirements definition, system integration, project leadership, performance monitoring, data analysis
Preferred skills
API functionality understanding, technical requirements writing, cross-functional collaboration
Technologies
APIs, CRM tools, ML/AI models
Responsibilities
Develop and execute automation strategy, translate business needs into technical requirements, manage end-to-end project lifecycle, define and monitor KPIs for automated interactions
Seniority
Manager, hands-on IC
