Automation Engineer
Core
Designing and implementing AI-driven automation solutions to optimize Customer Success processes and enhance customer experiences through conversational interfaces.
Role type
AI Automation Engineer (Customer Success)
Builds
Intelligent chatbots, voicebots, multi-agent architectures, and automated reporting systems for Customer Success teams.
Domain
Fintech / B2B Payments / Customer Success Automation
Deliverable
production ML models | product features
Required skills
AI automation strategy, conversational chatbot development, voicebot architecture, multi-agent system design, RAG implementation, workflow automation (N8N, Power Automate), REST API integration, LLM application, automated reporting with AI insights, semantic chunking, knowledge base management, prompt engineering, vector databases, Python or JavaScript, Git.
Preferred skills
SaaS system integration, complex workflow design, generative AI platform experience (OpenAI, Azure, Google Vertex, Anthropic), conversational agent monitoring and evaluation.
Technologies
N8N, Power Automate, REST APIs, Webhooks, JSON, OpenAI, Azure OpenAI, Google Vertex AI, Anthropic, Gemini Life API, Python, JavaScript, Git, Vector Databases.
Responsibilities
Design and implement AI automation strategies for Customer Success; develop and maintain conversational chatbots for WhatsApp, web, and self-service portals; design and implement voice bots for automated support; build multi-agent conversational architectures; implement RAG solutions for business information queries; automate operational and executive reports using AI for trend analysis and anomaly detection; define metrics and KPIs for automation performance; document architectures and workflows; train Customer Success teams on new solutions.
Seniority
Mid-Senior, hands-on IC