Sr. Applied Scientist, Amazon Customer Service
Core
Lead scientific strategy and deliver foundational models for real-time personalization and intelligent routing in customer service interactions.
Role type
Senior Applied Scientist (Technical Leadership)
Builds
Foundational models for demand understanding and intelligent routing
Domain
Customer Service / Machine Learning
Deliverable
production ML models
Required skills
Machine learning model building, Neural deep learning methods, Representation learning, Java, C++, Python
Preferred skills
Large scale distributed systems, Modeling tools (R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy)
Responsibilities
Lead science for understanding the demand side of customer service interactions, Characterize customer contact profiles and complexity, Invent novel representation learning approaches, Directly inform intelligent routing decisions
Seniority
Senior, technical leadership