ServiceNow Administrator, BA Enablement Associate
Core
Administer, enhance, and report on a ServiceNow platform supporting customer service, IT service management, incident management, case management, and operational time tracking.
Role type
ServiceNow Administrator / BA Enablement Associate
Builds
Platform improvements, reports, dashboards, and test outcomes for customer service and IT operations.
Domain
Professional Services / Enterprise Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow administration, requirement gathering, UAT support, SQL reporting, PowerBI, data analysis, database view creation, stakeholder communication
Preferred skills
Experience in professional services firms, low-code/no-code development
Technologies
ServiceNow, SQL, PowerBI, Microsoft Excel
Responsibilities
Administer ServiceNow platform for CSM, ITSM, incident, and case management; manage enhancement requests and defect records; support UAT and troubleshoot production issues; create and maintain reports and dashboards; build database views for operational metrics; partner with global teams to coordinate work across time zones.
Seniority
Mid-level, hands-on IC
