Manager Customer Service
Core
Lead customer service operations for Dexcom's CGM solutions in the UK & Ireland markets, ensuring seamless access and high-quality service for patients, caregivers, and business partners.
Role type
Senior Customer Service Manager (EMEA)
Builds
End-to-end service experience for continuous glucose monitoring (CGM) solutions
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
Operational management, workforce planning, data-driven performance monitoring, stakeholder management, structured problem-solving, process optimization, team leadership
Preferred skills
International environment experience, cross-functional collaboration, continuous improvement mindset
Technologies
N/A
Responsibilities
Drive high-quality service delivery for UK & Ireland, support regional and global initiatives, shape and execute workforce strategy, lead team performance and development, ensure operational excellence and compliance, leverage data to monitor performance, drive process optimization, collaborate cross-functionally
Seniority
Senior, hands-on IC with management responsibilities