Customer Success Team Leader
Core
Lead a high-performing Customer Success team to ensure successful execution of all customer projects from order receipt through final go-live, driving operational excellence and customer satisfaction.
Role type
Senior IC Customer Success Team Leader
Builds
Customer projects and post-sale support for climate technology solutions
Domain
Climate technology / HVAC / Cold chain
Deliverable
product features
Required skills
Team leadership, project management, customer experience management, issue resolution, KPI development, process improvement, recruitment support, performance management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Champion a customer-first culture; oversee project execution from order to closeout; monitor project risks and milestones; lead, coach, and develop team members; develop and monitor KPIs for customer experience and operational efficiency; act as escalation point for customer concerns.
Seniority
Senior, hands-on IC