Mitarbeiter:innen für den deutschsprachigen Produkt- und Kundendienst (m/w/d)
Core
Central point of contact for customer inquiries, product support, and document management, providing technical guidance for mobile apps, cloud platforms, and hardware devices.
Role type
Customer service and technical support specialist
Builds
Customer support services and data management for continuous glucose monitoring products
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
Fluent German (B2+), English, CRM systems, Microsoft Office, mobile apps, data management, compliance adherence, problem-solving
Preferred skills
Experience in customer service, technical support, or data processing
Responsibilities
Answering customer inquiries via phone and email, providing technical support for software and hardware, managing customer data and documents in internal systems, collaborating with internal teams to resolve issues, maintaining data quality and compliance standards, participating in product and process training
Seniority
Individual Contributor
