Customer Care Specialist
Core
First point of contact for customers and distributors to resolve inquiries, direct users to resources, and ensure a smooth experience with Fluke products.
Role type
Customer Care Specialist
Builds
Customer support experience for Fluke test tools and technology
Domain
Industrial technology / Test & Measurement
Deliverable
client delivery
Required skills
High-volume call center experience, multitasking, system navigation, written and verbal communication, Microsoft Office proficiency
Preferred skills
Oracle experience
Responsibilities
Manage high-volume customer interactions via Five9 and CRM Dynamics; Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting; Assist customers with navigating Fluke's external website and tools; Provide guidance on RMA procedures and basic service-related inquiries; Act as a resource for non-technical questions on products and warranties.
Seniority
Entry-level to Junior