Product Support Representative, Dutch Speaker
Core
Provide technical support to Dutch-speaking users for Dexcom's continuous glucose monitoring (CGM) hardware, software, and mobile apps via phone, email, and web forms.
Role type
Product Support Representative (Dutch Speaker)
Builds
Dexcom CGM hardware, mobile apps (iOS & Android), and cloud-based systems for diabetes management.
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, customer service, phone skills, active listening, empathy, attention to detail, quick learning, independent and collaborative work
Preferred skills
Experience supporting mobile apps and cloud-based systems, familiarity with Windows and major web browsers
Technologies
Windows, iOS, Android, cloud-based systems
Responsibilities
Provide support to Dutch-speaking users via phone, email, and web forms; Assist with inquiries related to Dexcom apps, software, and hardware; Act as the first point of contact for users and healthcare professionals; Maintain and update user accounts and process replacements; Participate in product training and stay up to date with new releases; Ensure compliance with quality standards, data privacy, and regulatory requirements
Seniority
Mid-level (2-4 years experience)
