Helpline Advisor (Bank)
Core
Handle high volume inbound and outbound enquiries via telephone, email, and web platforms to manage patient appointments and provide customer support for a private healthcare provider.
Role type
Customer service advisor (healthcare)
Builds
Appointment booking and patient support services
Domain
Private healthcare
Deliverable
client delivery
Required skills
telephone communication, CRM system usage, data recording, appointment scheduling, customer service, sales conversion
Preferred skills
multiskilling, continuous development
Responsibilities
Handle inbound enquiries via multiple channels, book and manage appointments, make outbound calls to convert enquiries, liaise with medical staff, record interactions in CRM systems, meet performance indicators
Seniority
Entry-level / Junior
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