Customer Service Representative I
Core
Manage customer issues, orders, shipping activities, and demand planning to ensure accurate order fulfillment and on-time delivery.
Role type
Customer Service Representative I
Builds
Order fulfillment and shipment delivery for climate technology products
Domain
Manufacturing / HVACR / Cold Chain Logistics
Deliverable
product features
Required skills
Order management, shipping coordination, demand planning, pricing discrepancy analysis, Oracle systems proficiency, cross-departmental communication
Preferred skills
Oracle experience, manufacturing environment customer service experience
Responsibilities
Manage and resolve customer issues; Manage orders and shipping activities between manufacturing plants and customers; Monitor shipments to meet monthly demand targets and customer on-time delivery; Ensure accuracy of orders and shipment information in Oracle systems; Coordinate with multiple departments to expedite critical and past due orders; Check and analyze pricing discrepancies and plant capacity for ATP.
Seniority
Entry-level / Individual Contributor
