Manufacturing IT Systems Support Analyst
Core
Provide hands-on IT support and maintenance for desktops, laptops, mobile devices, printers, and plant network infrastructure to keep manufacturing operations running efficiently.
Role type
Manufacturing IT Systems Support Analyst
Builds
Production and manufacturing systems reliability
Domain
Manufacturing / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, Windows OS support, Microsoft 365, printer/scanner support, wireless network support, industrial device support, cybersecurity principles, user access management, vulnerability remediation
Preferred skills
problem-solving, documentation, independent work, multi-priority management
Technologies
Windows, Microsoft 365
Responsibilities
Provide hands-on support, troubleshooting, and maintenance for desktops, laptops, mobile devices, printers, and plant network infrastructure; Support production and manufacturing systems by resolving hardware, software, connectivity, and system performance issues; Partner with engineering, maintenance, and operations teams to ensure reliable performance of manufacturing technology and business systems; Deliver technical support to plant personnel, manage help desk requests, and train users on approved technology solutions; Support cybersecurity and compliance efforts, including user access management, security monitoring, and vulnerability remediation; Assist with IT projects, asset management, system upgrades, equipment installations, and deployment of new technologies