Customer Support Executive
Core
Managing high-volume inbound and outbound calls to support customers and end users with query resolution, order processing, and delivery updates.
Role type
Customer Support Executive (Call Center)
Builds
Customer service interactions and order fulfillment for Ideal Bathrooms
Domain
Retail / Home Improvement
Deliverable
client delivery
Required skills
High-volume call handling, order processing, stock and pricing verification, telephony system operation, product knowledge retention
Preferred skills
Experience with Mitel, Cisco, or 8x8 telephony systems, industrial or trade-related background
Responsibilities
Managing inbound and outbound calls, processing and chasing orders across multiple channels, providing timely updates on deliveries and returns, maintaining telephony standards and office procedures, keeping product knowledge and system processes up to date