Managed IT Services, Associate
Core
Providing superior support for client technology environments through infrastructure operations, troubleshooting, and IT administration.
Role type
Associate Managed IT Services Consultant
Builds
Client IT environments and support services
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10/Server administration, virtualization (VMWare, HyperV), server management, storage, basic networking, Active Directory, M365 administration, helpdesk/ticketing tools, phone support
Preferred skills
ITIL Certification, ServiceNow, Azure Active Directory, network management
Technologies
Windows 10, Windows Server, VMWare, HyperV, Active Directory, M365, ServiceNow, Azure Active Directory
Responsibilities
Capturing client requirements, performing enterprise administration and engineering tasks, providing onsite and remote support, troubleshooting business application issues, handling international client calls
Seniority
Associate, entry-level IC