Manager, Post Sales Process & Automation
Core
Manager leading post-sales process optimization, automation, and AI tooling implementation to drive operational excellence and customer journey efficiency.
Role type
Senior Manager, Post Sales Process & Automation
Builds
Scalable post-sales processes, automated workflows, and AI-enhanced solutions for the customer journey.
Domain
SaaS / Customer Success / Process Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process mapping, project management, team leadership, stakeholder management, AI tooling (Claude, Cursor), Salesforce expertise, change management, data-driven decision making, user story creation, UAT leadership.
Preferred skills
Gainsight, Salesloft, Smartsheet experience.
Technologies
Salesforce, Smartsheet, Salesloft, Gainsight, Claude, Cursor
Responsibilities
Identify business problems and propose scalable solutions; document and analyze workflows; manage team capacity and performance; implement KPIs and track solution effectiveness; lead change management and enablement; prioritize work based on business impact; collaborate with cross-functional teams on SDLC activities; develop user stories and technical specifications; lead UAT and gather post-launch feedback.
Seniority
Manager, hands-on leadership with strategic ownership