Seasonal Live Services Agent
Core
Front-line customer support agent handling home service needs via phone and email, acting as a problem solver and liaison to book services and resolve issues.
Role type
Seasonal Customer Support Agent
Builds
Customer service interactions, service bookings, and member satisfaction for a home services platform
Domain
Home services / Customer support
Deliverable
client delivery
Required skills
Phone and email communication, active listening, CRM familiarity, multitasking, time management, creative problem solving, scheduling
Preferred skills
Home services industry experience
Responsibilities
Speak with customers over the phone to address needs from start to finish, provide information on scheduling and service options, find creative solutions using a network of service partners, book services and ensure completion, meet targets for contact rates and bookings, train and mentor new team members
Seniority
Entry-level, seasonal contract
