Seasonal Live Services Agent
Core
Front-line customer support agent solving home service needs via phone and email, acting as a liaison, appointment booker, and problem solver for customers.
Role type
Seasonal Customer Solutions Agent (IC)
Builds
Customer satisfaction, service bookings, and membership growth for home service businesses and consumers.
Domain
Home Services / Customer Support
Deliverable
client delivery
Required skills
Phone support, email communication, active listening, CRM usage, scheduling, multitasking, problem-solving, empathy, time management
Preferred skills
Home services industry experience, accounting knowledge (QuickBooks/Sage/Xero), screen-sharing tools
Responsibilities
Speak with customers over phone/email to address needs from start to finish; Provide information on scheduling, service scope, and membership advantages; Find creative solutions using a network of service partners; Book services and ensure completion/satisfaction; Train and mentor new team members; Meet targets for contact rates, bookings, and memberships.
Seniority
Entry-level / Seasonal