Pro Product Specialist
Core
Manage and develop a portfolio of residential and commercial service companies to ensure revenue growth and customer success for the Marketing Pro product.
Role type
Senior Product Specialist (Customer Success & Account Management)
Builds
Marketing Pro SaaS platform for home service companies
Domain
Home services industry / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, data-driven decision-making, recurring revenue model understanding, multi-project management, customer onboarding, feedback loop management
Preferred skills
Home services industry experience, Google Ads, Meta advertising tools
Responsibilities
Own customer onboarding and post-live hypercare, optimize customer experience and drive retention, analyze usage data to identify insights and solutions, act as Marketing Pro expert for customer inquiries, gather customer feedback for product improvement, collaborate with Customer Success Managers
Seniority
Mid-level, hands-on IC
