Associate Engineer Technical Service
Core
Provide Tier 1 technical support and customer service via phone and email for HVACR and cold chain systems.
Role type
Tier 1 technical support agent
Builds
Customer support interactions and incident resolution logs
Domain
HVACR technology and cold chain logistics
Deliverable
client delivery
Required skills
phone support, email support, system assessment, documentation writing, incident tracking
Preferred skills
mechanical engineering background, electrical engineering background, prior customer service experience
Responsibilities
Handle level 1 technical calls, assess existing systems and user needs, write and maintain documentation, maintain incident logs
Seniority
Entry-level / Junior
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