Customer Service Representative
Core
Provide professional and efficient customer service for pricing, order entry, shipment status, and logistics inquiries while resolving customer complaints and processing returns.
Role type
Customer Service Representative
Builds
Customer support operations for HVACR technologies and cold chain solutions
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
client delivery
Required skills
Pricing and availability management, Purchase order entry, Order and shipment status tracking, Return goods authorization processing, Invoice corrections, Cross-referencing product information, Logistics coordination, Problem solving, Critical thinking, Time management, Computer application skills (MS Office, Oracle, Salesforce, Genesys Cloud)
Preferred skills
Experience in marketing, sales, or supply chain, Offshore service operations background, Manufacturing environment customer service experience, Multilingual communication
Technologies
MS Office, Oracle, Salesforce, Genesys Cloud
Responsibilities
Handle pricing and availability inquiries, Enter purchase orders, Track order and shipment status, Process return goods authorizations, Resolve customer complaints regarding missed shipments or incorrect drop-offs, Identify process improvement opportunities
Seniority
Entry-level to Junior
