Technician I, Managed Services
Core
Delivering basic and advanced support for alarm management in refrigeration and HVAC systems via outbound calls, monitoring, diagnosing alarms, and processing service requests.
Role type
Technician I, Managed Services (Alarm Management)
Builds
Operational efficiency and customer service for refrigeration and HVAC clients
Domain
Climate technology / HVACR / Cold chain
Deliverable
client delivery
Required skills
Alarm diagnosis, troubleshooting via customer software, graph analysis, work order processing, customer surveying, MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
Preferred skills
Interactive customer service experience, offshore service operations background
Responsibilities
Interrogate and diagnose refrigeration/HVAC alarms, communicate alarm information via calls/emails, identify correct actions based on alarm history and graph analysis, update and confirm completed work orders, answer inbound calls, conduct customer surveys
Seniority
Entry-level (fresh graduate acceptable)