Customer Service Representative I
Core
Managing customer orders, inventory accuracy, returns, and communications for retail and utility accounts in the HVACR and cold chain industry.
Role type
Customer Service Representative I
Builds
Order fulfillment and customer support for retail and utility clients
Domain
HVACR technology and cold chain logistics
Deliverable
product features
Required skills
Order entry and management, EDI management, inventory management, return processing, customer communication, problem identification and resolution, reporting
Preferred skills
None stated
Technologies
EDI, MRP, Customer portals, Open Order reporting
Responsibilities
Manage order entry and order management for incoming orders via EDI, customer websites, and manual submissions; Ensure inventory accuracy on retail account websites; Process return and scrap requests and related deductions; Manage customer communications and follow-ups; Identify and resolve problems using Open Order reporting; Coordinate with plant and warehouse departments; Support sales and customer reporting
Seniority
Entry-level, individual contributor