Shift Leader Technical Support
Core
Coordinate and supervise the technical support team handling incidents, alarms, and failures in HVAC and refrigeration control systems to ensure operational continuity.
Role type
Shift Leader, Technical Support (HVAC/Refrigeration Control Systems)
Builds
Operational stability for climate control systems in residential, commercial, and industrial spaces
Domain
Climate technology / HVACR / Building Management Systems (BMS)
Deliverable
client delivery
Required skills
Diagnosis of HVAC and refrigeration alarms, BMS controller management (reading, adjustments, logging), Remote diagnostic validation, Offline site recovery, Ticket system management, Basic electrical diagram reading, Network basics (Modbus, BACnet, RS485, Ethernet), Trend analysis
Preferred skills
Rapid decision making, Stress management, Critical analysis, Logical thinking, Quick learning in automation
Technologies
BMS platforms, Modbus, BACnet, RS485, Ethernet, Office tools (Excel, Word, PowerPoint)
Responsibilities
Monitor refrigeration, HVAC, and digital system alarms; Ensure continuous ticket tracking until closure; Coordinate controller programming and updates; Recover offline sites or those with communication loss; Analyze recurring incidents to identify trends; Maintain active communication with field areas and external contractors; Participate in improving operational procedures and flows
Seniority
Mid-level, hands-on IC with team leadership