Helpline Advisor
Core
Handle high volume inbound and outbound enquiries via telephone, email, and web platforms to manage patient appointments and meet customer needs.
Role type
Customer service advisor (healthcare)
Builds
Appointment bookings and cancellations for a private healthcare network
Domain
Private healthcare
Deliverable
client delivery
Required skills
telephone communication, CRM data entry, appointment scheduling, PC proficiency, customer service, sales conversion
Responsibilities
Handle inbound enquiries via multiple channels, book/re-schedule/cancel appointments, liaise with medical staff, record interactions in CRM systems, make outbound calls to convert enquiries