Lead Business Analyst (ServiceNow)
Core
Lead a Business Analyst team to define requirements, manage the ServiceNow platform lifecycle, and align IT solutions with business strategy for Xcel Energy's utility operations.
Role type
Lead Business Analyst (ServiceNow)
Builds
End-to-end IT solutions on the ServiceNow platform (ITSM, HRSD, ITOM, SPM, etc.)
Domain
Utility energy services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, requirements management, stakeholder engagement, Agile/SDLC delivery, process modeling, team leadership, functional analysis
Preferred skills
Business Analyst Certification, ITIL Foundation, ServiceNow Business Analyst Certification, Agile/Scrum Certification
Technologies
ServiceNow (ITSM, HRSD, ITOM, CMDB, SPM, SecOps, Employee Center, Service Catalog, Knowledge Management, Now Assist)
Responsibilities
Lead discovery workshops and requirements gathering; translate business needs into epics, user stories, and functional requirements; provide consultative guidance on ServiceNow modules; mentor junior Business Analysts; drive backlog management and release readiness; establish BA standards and governance practices
Seniority
Senior, hands-on IC with leadership responsibilities
