Pro Product Specialist
Core
Manage a portfolio of residential and commercial service companies to drive Pro Product success, retention, and ROI for ServiceTitan's service industry customers.
Role type
Senior Pro Product Specialist (Account Management)
Builds
Pro Product adoption and customer success for home service companies
Domain
Home services industry / SaaS product adoption
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, data-driven decision-making, product knowledge, project management, recurring revenue model understanding
Preferred skills
Home services industry experience (GM/Ops Manager), BA/BS degree
Technologies
ServiceTitan Pro Products
Responsibilities
Manage a book of business in partnership with Customer Success Managers, analyze product adoption data and account trends, cultivate partnerships with Implementation and Account Management teams, drive customer experience through optimization and support, provide feedback to Product teams on customer needs
Seniority
Mid-level, hands-on IC