Manager, Software Engineering - Contact Center Pro
Core
Lead a team of 13–14 engineers building AI-powered contact center tools, including voice agents and intelligent call evaluation, to help service businesses win more work.
Role type
Senior Engineering Manager (Contact Center & AI)
Builds
AI Voice Agents, intelligent call evaluation tools, and customer support features for a contact center platform.
Domain
SaaS / Contact Center / AI & Voice Technology
Deliverable
production ML models | product features
Required skills
Engineering leadership, agile execution, architecture design, .NET/C# experience, cross-functional collaboration, talent development
Preferred skills
Telephony/contact center product experience, AI/ML integration, observability tools (Grafana/Datadog)
Technologies
.NET, C#, AI/ML frameworks, Voice Agent technologies, Grafana, Datadog
Responsibilities
Develop engineers through coaching and growth plans; define and execute quarterly feature delivery plans; provide hands-on technical leadership in architecture and code reviews; lead the development of AI-powered voice agents and call evaluation tools; collaborate with product and UX teams to deliver secure, reliable features.
Seniority
Senior, hands-on IC with leadership responsibilities
