ServiceNow Solution Architect
Core
End-to-end architecture and delivery governance for ServiceNow platforms, integrating AI capabilities and managing enterprise-wide data models.
Role type
Senior ServiceNow Solution Architect
Builds
Scalable ServiceNow solutions, integration patterns, and AI-driven service models for enterprise clients
Domain
Enterprise IT / Service Management / AI
Deliverable
production ML models
Required skills
ServiceNow architecture, IntegrationHub, Flow Designer, JavaScript, REST/SOAP APIs, CMDB/CSDM governance, AI/Agentic workflows, enterprise ERP/CRM integration, release automation
Preferred skills
Certified Technical Architect (CTA), Certified Master Architect (CMA), ITIL 4, Agile product delivery (SAFe)
Technologies
ServiceNow, IntegrationHub, Flow Designer, Service Graph, Discovery, Service Mapping, MCP, Now Assist, AI Studio
Responsibilities
Own end-to-end architecture from discovery to lifecycle; lead design reviews and set platform guardrails; qualify and prioritize demand using WSJF; design integration and data strategies; mentor developers and guide vendor deliverables
Seniority
Senior, hands-on IC
