P/T ROADSIDE AGENT
Core
Handle inbound calls to provide roadside assistance, troubleshoot vehicle issues, and guide customers to resolve problems quickly.
Role type
Customer service agent (roadside assistance)
Builds
Customer support interactions for vehicle breakdowns and inquiries
Domain
Automotive rental and roadside assistance
Deliverable
client delivery
Required skills
Inbound call center experience, automotive knowledge, troubleshooting, problem-solving, data entry, Google Suite proficiency
Preferred skills
Intermediate typing skills, ability to work weekends and holidays, comfort with computerized order processing systems
Responsibilities
Provide customer service and assistance to callers with vehicle difficulties, determine preliminary courses of action, troubleshoot and guide customers through vehicle issues, convey accurate company information, explain vehicle features