Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik
Core
Central knowledge hub and process optimizer for Bosch's roadside assistance and mobility repair services, bridging technical diagnostics with customer support.
Role type
Service Delivery Specialist (Mobility Diagnostics)
Builds
Efficient repair and support processes, knowledge databases, and training programs for service agents and external partners.
Domain
Automotive diagnostics and roadside assistance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive diagnostics, knowledge management, instructional design, training program development, support process optimization, technology scouting (AI/AR)
Preferred skills
Cross-OEM experience, deep understanding of diverse vehicle models and technologies, customer service background, technical support experience, roadside assistance experience
Technologies
AI-driven diagnostic tools, Augmented Reality applications
Responsibilities
Build and manage a central knowledge database, create training materials and programs, optimize 1st and 2nd level support handoffs, identify and evaluate new technologies for service improvement
Seniority
Mid-level, hands-on IC