Operations Assistant
Core
Support the Area Management Team in delivering customer reports and maintaining operational excellence.
Role type
Operations Assistant
Builds
Customer reports and operational workflows
Domain
Insurance operations and administrative support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
organizational skills, time management, prioritization, problem-solving, decision-making, Microsoft Outlook/Word/Excel proficiency
Preferred skills
insurance/loss control experience, internship experience, insurance coursework
Responsibilities
Support timely delivery of customer reports and service-level goals; manage tasks via ticketing system; communicate with clients/vendors/insureds to resolve issues; collaborate on performance targets; assist with workload management and operational decisions; escalate or resolve service inquiries; participate in process improvement meetings; complete administrative support tasks; assist with training and special projects.
Seniority
Entry-level to Junior