Teamleiter Customer Success (w/m/d)
Core
Lead a decentralized Customer Success team in a job-sharing model to manage the B2B lifecycle, optimize service offerings, and drive customer satisfaction for a car rental company.
Role type
Senior Team Lead, Customer Success (B2B)
Builds
B2B customer lifecycle management, service optimization, and process automation solutions
Domain
Mobility / Car Rental / B2B Services
Required skills
Team leadership, B2B lifecycle management, portfolio analysis, process optimization, stakeholder collaboration, English proficiency
Preferred skills
Experience with AI solutions and process automation, analytical thinking
Technologies
AI solutions, process automation tools
Responsibilities
Lead a decentralized team using job-sharing models, manage the B2B back-office lifecycle from bidding to implementation, analyze and optimize the customer portfolio, identify process errors and develop technical solutions, maintain direct customer contact for service improvement, collaborate with internal departments like Operations and Marketing
Seniority
Senior, hands-on IC