Corporate Support Agent
Core
Managing inbound and outbound enquiries for corporate customers across all stages of the car rental journey, including reservations, amendments, and terminations.
Role type
Corporate Support Agent (Customer Service & Operations)
Builds
Reservation management and operational support for Europcar's key account customers
Domain
Car rental and light commercial vehicle rental
Deliverable
client delivery
Required skills
Reservation management, customer service, administrative skills, IT proficiency (Microsoft packages), contract compliance, report generation
Preferred skills
Cross-functional liaison, working under pressure, attention to detail, team collaboration
Technologies
Microsoft packages, third party integrated systems, reservation systems
Responsibilities
Manage reservations via phone, email, and integrated systems; complete reservation amendments and terminations; ensure SLA achievement; act as liaison between customers and rental stations; maintain security of policies and rates; complete daily reports and booking confirmations.
Seniority
Entry-level to Junior, individual contributor