Service Advisor (Denza)
Core
Frontline service advisor managing customer appointments, vehicle inspections, and repair scheduling for Denza vehicles.
Role type
Service Advisor
Builds
Customer service experience and vehicle repair workflow management
Domain
Automotive after-sales service
Deliverable
client delivery
Required skills
customer communication, vehicle inspection, appointment scheduling, upselling, record keeping, progress tracking, authorization management, daily analysis
Responsibilities
Receive and assist customers with planned appointments and walk-ins; conduct thorough vehicle checks to identify upselling opportunities; establish agreed completion times for repairs; maintain accurate records of daily work and carry-forward vehicles; keep customers informed of vehicle progress; communicate upselling offers and obtain necessary authorization; update completion times based on new work or parts; perform daily analysis of work-in-progress; coordinate vehicle return schedules with the person in charge.