Kundendienstberater (m/w/d) - Toyota Eschborn
Core
Customer service advisor for Toyota/Lexus vehicles, handling service appointments, technical consultations, billing, and warranty claims. (via careerplan.io/jobs/1628589-kundendienstberater-mwd-toyota-eschborn-at-autohaus-nix-gmbh)
Role type
Customer service advisor (automotive after-sales)
Builds
Service appointments, service orders, invoices, and warranty claim resolutions for Toyota/Lexus customers
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Technical understanding of vehicles, customer relationship management, billing and invoicing, knowledge of manufacturer warranty policies, structured problem-solving
Preferred skills
Experience in automotive customer service, passion for Toyota/Lexus brands, Meisterbrief or equivalent advanced qualification
Technologies
None stated
Responsibilities
Schedule service appointments and accept service orders, provide technical consultations to customers, create invoices and manage order extensions, process warranty and goodwill claims, represent the after-sales department professionally
Seniority
Entry-level to Mid-level, hands-on IC
