Customer Service Representative
Core
Processing customer orders, monitoring inventory and delivery dates, and resolving product questions to ensure timely delivery.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Customer orders and delivery solutions
Domain
Logistics / Supply Chain
Deliverable
product features
Required skills
multi-tasking, verbal and written communication, organization and coordination, problem solving, basic algebra, interpreting written/oral/diagram instructions
Preferred skills
experience in fast-paced environments, desire to exceed customer expectations
Technologies
none stated
Responsibilities
process customer orders for assigned accounts, partner with Sales Representatives to resolve product questions, monitor inventory and order status, notify customers of delivery problems and provide alternatives, coordinate with internal resources to source alternatives, expedite rush product requests