Customer Care Agent
Core
Managing inbound and outbound enquiries for consumer and corporate customers across all stages of the car rental journey, including reservations, live rental assistance, and complaint handling.
Role type
Customer Care Agent (Reservation & Rental Support)
Builds
Reservation bookings, rental support, and complaint resolution for Europcar's consumer and key account customers.
Domain
Automotive rental and mobility services
Deliverable
client delivery
Required skills
Reservation management, complaint handling, multi-channel communication, IT proficiency (Microsoft/Google packages), administrative skills, time management, working under pressure
Preferred skills
Cross-functional collaboration, initiative, results-driven approach, customer-centric mindset
Technologies
Microsoft Office, Google Workspace, reservation systems
Responsibilities
Placing reservations via phone or email, assisting customers during live rentals, providing post-rental support and complaint management, acting as liaison between customers and branches, ensuring contractual SLAs are met, reporting system issues or contract discrepancies
Seniority
Individual Contributor, entry to mid-level