HR Customer Experience Advisor - French speaking
Core
Support HR Customer Experience center by handling employee and line manager queries, triaging tickets, and managing back-office HR processes including onboarding, offboarding, and org management.
Role type
HR Customer Experience Advisor (Contact Center)
Builds
Seamless employee experience across HR processes
Domain
Human Resources / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
HR Contact Center support, ticket triage, Microsoft Office (Excel, Word), English fluency, French fluency
Preferred skills
Portuguese, SAP HR, Workday, cloud-based HR systems
Responsibilities
Handle end-to-end customer experience center activities, review and triage incoming tickets, manage employee queries for onboarding/offboarding, answer phone calls following standard scripts, monitor service metrics (calls answered, abandonment rate, average handling time), ensure end-to-end handling of allocated HR tasks
Seniority
Individual Contributor