IT OPERATIONS TEAM LEADER
Core
Leading IT Operations and ISD teams to provide Level 2 support, manage outsourced services, and ensure reliable IT infrastructure for Europcar's internal users.
Role type
IT Operations Team Leader
Builds
Secure, reliable IT services and operational support for internal users
Domain
Car rental / Travel industry IT operations
Deliverable
infrastructure
Required skills
IT team leadership, Level 2 technical support, process improvement, problem resolution, service delivery management, Windows environment management, VMware administration, Veeam backup management, SQL Server administration, IIS management, MDM (MaaS360) management, Google Workspace administration
Preferred skills
Car rental or travel industry experience, Cisco or Microsoft industry certification
Technologies
Windows, VMware, Veeam, SQL Server, IIS, MaaS360, Google Workspace, Greenway, SUN, Micropay, Sign on Glass
Responsibilities
Lead IT Ops and ISD teams daily, provide internal escalation and problem resolution, improve IT processes and procedures, manage service delivery for outsourced partners, diagnose and resolve network/hardware/software issues, assist users with timely inquiries
Seniority
Mid-level management