Experience Manager
Core
Lead the delivery of exceptional visitor experiences, events, and operational performance at a world-class whisky visitor destination.
Role type
Senior IC Experience Manager (Visitor Attraction)
Builds
Immersive brand experiences, events, and hospitality services for global visitors
Domain
Hospitality / Visitor Attractions / Scotch Whisky
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, team coaching and development, commercial performance management, budget and KPI delivery, event strategy, customer journey optimization
Preferred skills
Knowledge of Scotch whisky and spirits industry, experience in premium retail or food & beverage
Technologies
None stated
Responsibilities
Lead the delivery of the Brand Home experience and events programme; Coach and develop Brand Home Lead Guides and Guides; Drive operational excellence across visitor experiences, retail, and food & beverage; Work with Marketing to develop events, whisky festivals, and VIP experiences; Identify opportunities to enhance the visitor journey and increase commercial performance; Maintain highest standards of customer service, health, and safety
Seniority
Senior, hands-on IC
