Exports Market Service Owner
Core
End-to-end owner of the Beer Order-to-Cash (OTC) process, managing customer requirements from order entry through delivery and acting as the first point of contact for global market queries.
Role type
Senior Customer Service & Export Operations Owner
Builds
Seamless customer experience and on-time, in-full (OTIF) delivery for Diageo's beer brands globally
Domain
Consumer Packaged Goods (Alcohol) / International Trade & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order-to-Cash (OTC) process management, Export processes & freight documentation, SAP proficiency, Customs & Excise (C&E) compliance, Stakeholder relationship management, KPI reporting, Quality Incident Resolution (QIR) coordination
Preferred skills
Third-level qualification, International trade knowledge, Microsoft Office proficiency
Technologies
SAP, Microsoft Office (Word, Excel)
Responsibilities
Manage customer requirements from order entry through to delivery; Deliver the end-to-end Order-to-Cash process in line with CARM principles; Build and maintain strong relationships with customers, market teams, production sites and third-party logistics providers; Represent the customer within Diageo, supporting initiatives such as product change projects and order prioritisation during supply constraints; Manage and report on customer service KPIs; Coordinate the timely resolution of quality issues through the QIR process; Manage freight processes to ensure appropriate services are selected and OTIF delivery is supported.
Seniority
Mid-to-Senior, hands-on IC