Senior Analyst- Commercial Experience
Core
Manage end-to-end commercial processes for customers and distributors, ensuring order fulfillment, credit management, and cash collection to drive On Time In Full (OTIF) results.
Role type
Senior Analyst, Commercial Experience (Order Management & Credit)
Builds
Standardized financial and business services for Diageo's global markets
Domain
Consumer Packaged Goods (Alcohol) / Global Business Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer relationship management, Order fulfillment ownership, Credit risk management, Stakeholder partnership, Issue resolution, Data accuracy
Preferred skills
Prior Order Management experience, Financial knowledge, Commercial process knowledge, MS Office proficiency
Technologies
SAP
Responsibilities
Schedule and lead regular communications with Customers and Sales to drive satisfaction; Manage Customer initiated order amendments in SAP; Take ownership of incoming queries related to orders; Update customer master data details and knowledge book; Actively promote CARM (Sarbanes Oxley) / Control agenda; Proactively manage out of stock situations.
Seniority
Senior, hands-on IC