Senior Analyst, HR Operations
Core
First line of contact for HR enquiries, resolving the majority of calls and emails at source for employees and line managers.
Role type
Senior HR Operations Analyst (Shared Services)
Builds
Accurate employee data changes, support documentation, and calculation for employee lifecycle events within the Workday system.
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
Call handling, email management, data entry, system navigation, process compliance, project support, documentation creation, customer experience management, translation services
Preferred skills
HR experience, Shared Services environment experience, high-paced environment experience
Technologies
Workday, Microsoft Office (Word, Excel), case management systems
Responsibilities
Process incoming calls and emails, resolve queries including investigation, make immediate data changes to employee information, create accurate support documentation for lifecycle events, manage case management system activities, provide feedback for continuous process improvement, ensure compliance with data privacy and security policies, support translation services
Seniority
Senior, hands-on IC