Customer Collaboration Chile
Core
Link between customers, Commercial, and Supply Chain teams to ensure service commitments and improve customer experience.
Role type
Customer Collaboration Coordinator
Builds
Customer service execution and Joint Business Planning (JBP) processes
Domain
FMCG / Beverages / Supply Chain
Deliverable
dashboards & analysis
Required skills
OTIF monitoring, service-level management, Joint Business Planning (JBP) coordination, root cause analysis, dashboard creation, advanced Excel, Power BI
Preferred skills
FMCG or beverages experience, customer-facing process experience
Responsibilities
Monitor customer service performance and OTIF targets, coordinate Supply Chain participation in JBP, track customer commitments and action plans, facilitate communication between customers and internal teams, identify service risks and recommend corrective actions, maintain customer performance dashboards and scorecards
Seniority
Mid-level, hands-on IC