Customer Supply Chain Manager
Core
End-to-end supply chain lead for retail or digital channels, ensuring product availability and flawless operational execution from shelf to supply node.
Role type
Customer Supply Chain Manager
Builds
Product flow to customers via retail and digital channels
Domain
Consumer Packaged Goods (CPG), Retail Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collaborative Planning, Forecasting, and Replenishment (CPFR), In-Stocks management, On-Time/In-Full (OTIF) performance, Chargeback mitigation, Retail operations, Distribution logistics, Integrated Business Planning (IBP), Stakeholder relationship management, Data analysis, Project management
Preferred skills
AI tools fluency, Strategic planning, Continuous improvement, Cross-functional leadership
Technologies
Excel, AI tools
Responsibilities
Lead Collaborative Planning, Forecasting, and Replenishment (CPFR); Manage in-stocks and OTIF performance; Oversee store-level operations and chargeback mitigation; Develop reporting and scorecarding linked to operational success metrics; Identify gaps in operational practices and create strategic roadmaps; Own end-to-end distribution logistics for the channel.
Seniority
Mid-level, hands-on IC
